Category Archives: Socializing Online

Bless Online – #Hype or /Ignore

Bless Online is the next big MMORPG we’re getting our hands on. The May 2018 Early Access date is quickly approaching, resulting in the plethora of MMO souls clamoring for more information. Is Bless Online worthy of a hype hashtag or will this be another game to safely ignore? No doubt fanbois and detractors will be at odds from now until the game’s final server closure. For the average Joe though, this is what’s worth looking forward to and what’s worth worrying over.

bless online bloody screenshot

#Hype

B2P

This happy medium bridges the gap between F2P and subscription and has turned out financial successes for Elder Scrolls Online, Guild Wars 2, and Black Desert Online. Regardless of what’s best for players, I do think this is the best model for Bless Online’s continued success. More revenue for the publisher and developer should translate to more content for players. Theoretically, it also means less scummy or spammy revenue generation tactics. Ideally, B2P results in fewer bots too. That’s been rather insignificant in my experience though.

No Loot Boxes

In an interview with MMORPG.com, the developers of Bless explicitly stated there would be no loot boxes. There will be the standard fare selection of goodies such as cosmetics, advancement boosts, and mounts but nothing that’s currently on the commonly accepted MMO no-no list. Of course whether or not they stay more pure or descend into Black Desert’s P2W practices remains to be seen.

Fresh Combat System

bless online old combat

Truth be told, we don’t know exactly what Bless Online combat will look like when Early Access launches on Steam. The developers are really pushing a narrative of a full rework for the game so we can only guess what that will entail. Currently, it plays like something akin to the combination of Guild Wars 2, Revelation Online, and Black Desert Online. It’s action oriented but with tab targeting. It also feels clunky with limited build options, so I imagine that’s what they’re targeting to “fix” rather than radically alter core gameplay mechanics. For example, there’s a combo system in Bless Online but it feels about as interesting as a standard ability rotation in World of Warcraft. If active tab targeting is something you’re interested in right now, I’d recommend trying out Revelation Online to see if it’s worth getting hyped over. Revelation handles “classic” tab targeting combat exceptionally well.

Horizontal Endgame

At level cap, Bless alters progression from a strong vertical experience to horizontal advancement. Guild Wars 2 manages this fairly well, but I think there’s a lot of room for improvement. My hope is that Bless Online’s endgame will reward players who see the value in switching builds depending on the situation (a big deal for its PvP centric gameplay). This does mean the development team has to be on the ball with balance changes, and that’s not particularly easy even for seasoned veterans like Blizzard. I love this idea in theory, and greatly prefer horizontal progression to never-ending item level progression.

Unique Racial Storylines

Apparently each of the game’s seven races will tell their own unique story. This reminds me of Star Wars: The Old Republic’s approach to storytelling. Reports from players on the Russia and Korean servers tell of a diverse questing system with a passable story. Whether this will translate well depends on localization efforts, but Bless Online seems to be going the distance by implementing full voiceovers. Good stories can go a long way for MMORPGs so if Bless Online succeeds here, they will be one of the few.

Party Buffs

hyped for bless online group buffs

Tyler Bro and I tend place different values on solo player MMOs vs. group MMOs. While we see the merits of each side, there’s no denying the industry has catered more towards solo players lately. Bless Online seeks to change that with their party buffs. Depending on the makeup of a party, leaders can select one combat and one non-combat affect to apply to all party members. Whether these buffs will actually encourage group play in any meaningful way remains to be seen.

/Ignore

Not F2P

The merits of B2P are clear, but there’s a serious problem with the model. With so many substitutes in the space, it can be challenging to convince friends to pay for and pick up yet another “MMO with potential”. My general preference now is something akin to Guild Wars 2 – a limited free experience and introduction to the game with enough gameplay to get players hooked.

Pay to Carebear

If you want to avoid PvP at max level, you are going to have to pony up regularly for a cash shop item. I doubt it will be too expensive, but it’s a noteworthy additional cost. Additionally, the game will clearly be designed with PvP in mind so PvE players may find content updates more lacking than something like the well-balanced Guild Wars 2.

Two Faction PvP

Bless Online is pushing a heavy PvP narrative, promising 100vs100 battles. That sounds great with the exception of no MMORPG has ever balanced a two faction system, which Bless will be using. Inevitably one side pulls ahead on a server and draws players who crave to winning. Games like Aion that have rewarded players on the “losing side” still haven’t succeeded in a truly balanced experience. I’d argue Dark Age of Camelot during its peak has offered the best massive scale PvP, and it did so primarily because with three factions, two of them can also gang up on one if the one pulls too far head.

Current State

The biggest concern is that we’re hinging a lot of hype on Bless Online’s ability to radically alter their combat system. As I mentioned above, combat right now is not a strength of the game. Fighting enemies feels rote and mundane. While quests offer diversity more than most F2P MMORPGs, they still lag behind immersive offerings such as Elder Scrolls Online and World of Warcraft. Bless Online did post about key changes last Tuesday, but the new dynamic combat system is suspiciously sparse. The The lack of concrete gameplay videos showing these massive overhauls with a month left to go should be concerning to anyone that’s followed an upcoming MMORPG before.

My recommendation is to avoid the hype trap but continue following the game. Bless Online could develop into a worthwhile experience, possibly even as soon as the Early Access launch. It’s just that MMORPGs are notorious for missing the mark, especially at launch.


Why We Love Doing Dumb Things in MMOs

Kill ten rats, craft a linen hat and sharpen spearheads (0/20). Wow, cool stuff, let’s login to the game right away! …right?

If you look closely, a lot of things to do in MMOs are super dull. Nobody in their right mind will claim that sharpening spearheads or doing dailies are the most thrilling activities a game has to offer. Sometimes it feels like I’m working rather than gaming. Why then do we do these things, and heck, why might we even enjoy doing them?

The Demand for Dumb Things

Even though excitement sells games, I would argue that there is a certain demand for doing dumb things in MMOs. Being deeply involved with something exciting is fun, but taxing. This is something I can relate to from personal experience.

Doing challenging content is one of the reasons I’m drawn to the MMO genre. I raid two days a week, so I would not call myself a typical casual gamer.

However, most weekdays I don’t get to login until 9 o’clock in the evening. After a long day at work, I don’t have much energy left. My head hurts when I hear other peoples’ voices and I lack the brain power required to focus on what’s happening around my characters and what skills I need to use. On such evenings, I like to login to the Elder Scrolls Online and do the crafting dailies on all my characters. Dumb, menial solo tasks are the perfect thing to relax.

Crafting dailies in the Elder Scrolls Online (ESO)

Others might not even enjoy challenging content when they are rested. Who am I to argue?

My point is: there is a market for dull MMO content. This doesn’t completely answer the question, though. Because why would I do dumb things in MMO games when I could be binge watching my favorite TV series? This brings us to a second incentive to do mundane tasks: the reward.

Positive, Immediate and Certain Rewards

The best dumb things to do have a predictable, reliable reward. In management and behavioral science this is referred to as positive, immediate, certain (PIC). Game developers that want to encourage behavior (in this case, have customers play the game), will have the most success when the behavior is met with positive (you get a nice thing), immediate (you get the thing as soon as you’ve done the task) and certain (every time you complete the task, you get the thing) consequences. Sounds familiar? Indeed, I basically just described the pillar stone mechanic of every MMO: the quest.

But this is not all: a positive relationship exists between behavior and the frequency of PIC consequences. Basically, the more regular the reward, the more likely we are to execute the desired behavior. This makes dailies such an effective tool for getting gamers to login and play. Considering PIC strategies are a big thing in management science as well, perhaps we should not be surprised that the lines between gaming and work begin to blur.

Achievements as a Way to Cope

In-game rewards are not the only driving force behind gaming as if it’s work: the reality is more complex. Let’s look at a gamer type that spends particularly much time doing things that resemble work: the achievement hunter.

The main goal of the achievement hunter is to complete everything there is to do. In-game rewards matter less. Sure, the achievements that offer exclusive rewards are a nice bonus, but what matters is to do them all.

MMOs generally come with a helpful list of all achievements that are tracked as the player progresses. The entire content of a game is basically summarized in one big to do list. And this is interesting, because to do lists are also a huge management tool in – you’ve guessed it – business environments. So why do achievement hunters like to do lists so much, even if it’s reminiscent of working?

The achievement tracker in Guild Wars 2 (GW2)

In an interview with the Guardian, psychologist Dr David Cohen mentions three reasons we love to work on lists:

  • They dampen anxiety about the chaos of life
  • They provide with a plan to stick to
  • They are proof of what we have achieved

The first stands out to me. Are to do lists a way of coping with the overwhelming amount of content that MMOs these days offer? Game system upon game system, mechanic upon mechanic are piled up as MMOs keep adding things to present their players with something new. New players have so many things to take in that a first reaction might be to panic and log off. I know I have felt that way on more than one occasion. Working towards completing achievements brings structure, offers boundaries and reduces stress. On top of this, lists are a proven way to increase productivity – both on the job and while gaming.

I would argue that the desire to hunt achievements may be fed by games, but the basic drive comes from within. In fact, our brains come up with such creative things to track that in-game achievement trackers never keep up. This is why you see players writing things down in notes that lie on their desks, or keep track of things in spreadsheets on their computer.

Playing for Fame

Thus far, I have focused on the “soothing effects” of doing achievements in games. Better known, and well-researched, motivations for achieving in games are competition and prestige.

According to Wikipedia, “One of the appeals of online gaming to the Achiever is that he or she has the opportunity to (…) hold elite status to others. (…) They may spend long periods of time engaging in a repetitive action in order to get one more reward.”

Let’s look at players that spend extreme amounts of time grinding boring things. With the risk of sounding derogatory, I will refer to this achiever sub type as the “no-lifer”. The no-lifer is someone who spends so much time gaming that it is inconceivable that the gaming experience itself is still exciting and fun. The goal is not to ridicule this type of player, but rather to understand what drives them.

A while back, I saw a video by the well-known YouTuber Trainer Tips that finally made me understand the draw of the “no-lifer” playstyle. “50 Raids in one day with the world’s #1 Pokémon Go player” offers a fascinating insight into the prestige earned through an extremely grindy playstyle. We see a day in the life of BrandonTan91, the Pokémon GO player with the highest amount of experience (XP) in the world. Brandon spends every day in his car, driving from pokémon raid to pokémon raid. He runs complicated calculations to determine the most optimal routes of earning XP. So far, this does not sound very appealing.

But here is the trick: Brandon does not play alone. He has accumulated an entire crew of Pokémon GO players that drive around with him, helping him beat the raids. In interviews, these followers consider it an honor to play with him. It is clear that Brandon is a hero and inspiration to them. Before they met him, they didn’t even spend half as much time playing the game. When asked, all these players recite their accumulated XP count by heart: clearly, this is a social status indicator in their game community.

It is easy to ridicule BrandonTan91’s playstyle as “no-lifer”, but it’s just as easy to see the appeal of spending your days playing your favorite game, together with other players that are just as enthusiastic about that game and treat you with the greatest respect. Even though I may never personally enjoy grinding in Pokémon GO, it is clear to me that these players are genuinely having fun.

For those of you that think Brandon lives in his mother’s basement: if we may believe the YouTube comments, he has found a way to monetize his hobby. For a fee, he catches pokémon for other players. We’ve come full circle: from gaming as if it’s work to gaming that has become work.

Conclusions

We’ve seen that playing as if it’s work is stimulated from within the game: by offering daily or weekly tasks with positive, immediate, certain (PIC) rewards, and by having achievements to fulfill. Moreover, though, it comes from a natural desire within. Keeping track of accomplishments reduces stress and provides with a plan, goal, structure and boundaries. In-game achievement trackers offer a reminder and proof of what is achieved. Finally, prestige is an important drive to live a “no-lifer” lifestyle. The more time is spent gaming, the higher the potential for increased social status within specific gamer communities.

Does working make a game come to life?

Right when I thought I had it all figured out, another thought crossed my mind. What if menial tasks are what makes me feel engaged in the gaming world? When I start losing interest in an MMO, boring, repetitive actions are usually the first victim. I will only login to play dungeons or raid with my friends and stop caring about gear and crafting altogether. When someone asks me whether I still play a game, I almost feel guilty when I reply with “yes”. Even though I technically login and thus play, my heart is not in it. The dumb things I do in MMOs make me feel part of the living, breathing online world – without them, I feel like a pretender.


Christmas Without “Christmas” in MMORPGs

christmas in mmorpg lotro

Read the following list carefully. What catches your eye?

Selection of popular MMOs featuring an event around Christmas
MMOEvent
ArcheAgeWinter Maiden Festival
AionSolorius Festival
EverQuest (EQ) & EverQuest 2 (EQ2)Frostfell
The Elder Scrolls Online (ESO)New Life
Final Fantasy XIV (FFXIV)Starlight Celebration
Guild Wars 2 (GW2)Wintersday
Lord of the Rings Online (LOTRO)Yuletide Festival
NeverwinterWinter Festival of Simril
RiftFae Yule
Star Trek Online (STO)Q’s Winter Wonderland
Star Wars: the Old Republic (SWTOR)Life Day event
WildstarProtostar Gala Winterfest Extravaganza
World of Warcraft (WoW)Feast of Winter Veil

Did you notice something odd? Well, I did.

The amount of times the word “Christmas” is used is a whopping 0.

Granted, this is an incomplete overview of MMOs. But even when you dig through Massively OP’s extensive guide of last year, “Christmas” does not seem to be a popular choice of words. Out of a grand total of 51 MMOs (the definition is stretched a bit by including MOBA’s and mobile games), only APB Reloaded and Echo of Soul speak of a “Christmas event” – the first is a Grand Theft Auto-style shooter game and the second I frankly had never heard of before.

Apparently, there’s a huge demand for Christmas events – every big title has one, after all – but MMOs avoid the word “Christmas” like the plague. We’ve arrived at the main scope of this article:

How do game developers implement Christmas in MMOs? Why are Christmas inspired in-game events never referred to as “Christmas”? Which traditional elements are incorporated and which are left out?

Christmas elements in MMOs

The obvious element missing from in-game events is “Christ”. Indeed, when you look at the content of MMO “Christmas” events, all elements of Christianity have been removed. There are no angels, no Christmas carols, no stars, no crosses, no nativity scenes. While you might regularly encounter these symbols in the real, offline world (even if you are not religious yourself), the online game world is completely devoid of them.

My guess is that not using any religious elements is a conscious decision to keep events inclusive for everyone. Nobody wants to take the risk of upsetting someone by adding controversial elements.

Elk mount in the Elder Scrolls Online (ESO) (Source: ESO promotional image)

Elk mount in the Elder Scrolls Online (ESO) (Source: ESO promotional image)

But how do we then set the holiday spirit in MMOs?

A quick look through the MMO scape provides the answer: by implementing a selection of non-religious Christmas elements into the game.

Top 5 Christmas elements in MMOs

1. Throwing snowballs

2. Festive warm winter clothing

3. Presents (sometimes combined with Santa like NPCs)

4. Candy canes, gingerbread and toys

5. Elk mounts

(Note that this top 5 is based on a broad guess after studying the use of Christmas in roughly ten MMOs. I did not track down all elements for all MMOs because that would be a huge undertaking. These elements, however, clearly occurred the most overall.)

The result is a unique blend of elements within each MMORPG. Which elements that are, depends a lot on the MMO’s setting and tone. You can make out three general categories.

1) Sci-fi MMOs

MMOs in a sci-fi setting have the hardest job translating Christmas to something that fits within their lore. Futuristic space simply doesn’t vibrate “homely” and “winter” without some help. Star Wars: the Old Republic (SWTOR) celebrates Life Day, a wookiee event that was introduced to the fandom with the Star Wars Holiday Special. Revolving around family and the renewal of life, Life Day has a lot in common with Christmas. During the event, sparkling holotrees on the Fleet set the right mood. In a way, they represent a futuristic version of the wookiee Tree of Life.

Life Day decorations in Star Wars: the Old Republic (SWTOR)

I chuckled when I found out Star Trek Online (STO)’s creative solution to the problem: Q’s Winter Wonderland. Q, the well known omnipotent and unpredictable character that first appeared in The Next Generation, is truly the only person that would get away with something so silly in the otherwise serious Star Trek lore.

2) Cartoony, light-hearted MMOs

Lighthearted MMOs that allow for more out of character content, tend to go all out with American Christmas related elements: Christmas trees, presents, Santa hats, reindeer antlers… even glowing noses that you can stuck on your character (EverQuest). Whether you love or hate it, these Christmas events often distinguish themselves by an abundance of pop culture references. World of Warcraft (WoW) players, for instance, can get a Red Rider Air Rifle: a variation of the famous gun featured in the 1983 comedy A Christmas Story. Pop culture references are typical of WoW, and their Christmas event is no exception.

These MMOs also often feature a Santa like figure with a twist. EverQuest 2’s Santa Glug (a goblin in a Santa outfit), EverQuest’s Santug Claugg (an ogre dressed in red) and SWTOR’s Master of ceremonies (a bearded old guy dressed in red) are examples of this. WoW players can get a “Santa’s Helper” miniature gnome.

More subtle are satirical views of the commercial side of Christmas, such as present in Wildstar in EverQuest 2. In the latter, a quest called Saving Frostfell invites you to save the spirit of holiday by destroying a factory. These meta references are, however, rare.

Winter Veil in World of Warcraft (Source: promotional material)

Winter Veil in World of Warcraft (Source: promotional material)

3) High Fantasy MMOs

Fantasy MMOs that heavily rely on realism and immersion generally avoid the more modern aspects of Christmas. An electrically lighted Santa flying through the air on his sleigh would be terribly out of place in, say, the Elder Scrolls Online (ESO), after all. More subtle references like cosmetic warm winter clothing and elk mounts prevail.

High Fantasy MMOs often try to give the event a pagan, pre-Christian touch. Many Christmas symbols, such as the Christmas tree, have their origin in pagan festivals that celebrate the renewal of life (Yule). This is apparent in the naming choice: Lord of the Rings Online (LOTRO) has a Yuletide Festival, Rift celebrates Fae Yule and ESO New Life.

Another tactic is the implementation of more intangible concepts such as the Christmas spirit. LOTRO has a Dickens inspired theme going on in its Winterhome town. Players are invited to side with either the poor or the mayor who exploits them. Siding with the mayor yields better rewards, but can you live with being ruthless? Helping the poor or assisting orphans are recurring motives in several MMOs.

Conclusion

Looking at all these Christmas inspired events, the shared characteristic is that they try to invoke a nostalgic or cheerful atmosphere that provides a break from normal in-game activities. Game developers carefully select elements that fit within the in-game world lore-wise. Without exception, they play it safe: no references to religion are made, apart from pagan name elements that are used to give a exotic favour. Since many Western MMOs are being developed in the US, inspiration is mostly drawn from the American Christmas tradition (incidentally, as someone living in the Netherlands, references are often lost to me). The overall intent is to make us enjoy and there’s no denying that that fits perfectly within the Christmas spirit.


Gender Perception in MMOs

“I myself merely play female characters sometimes, and many times when I’m on those characters, people assume that I am a woman in real life,” he wrote. I blinked. It was a casual comment in an article that was about something else entirely, but it sparked a thought. You see, Larry Everett’s experience is very different from my own.

“That’s awesome!” I found myself thinking. “Seriously, you are playing a female character and you’re actually addressed as a woman?! People should realize how special this is.” I also thought (because I’m an imperfect human being, like everyone else): “Ha! Now you know what it feels like!”

All my characters are female. However, when typing to strangers in MMOs, 9 out of 10 times they (incorrectly) assume I am male. Now I’m not having sleepless nights over this (which is a good thing, or I’d have developed insomnia), but it does get old pretty fast. I asked other female gamers I know and they reported the same phenomenon.

Player avatars hanging out in the central hub in Star Wars: the Old Republic (SWTOR)

It is striking that Everett’s experience and mine are so different  – especially considering we play the same MMO, Star Wars: the Old Republic (SWTOR). It could be that this is partly due to our perception: we are more likely to remember instances in which other players guessed it wrong than in which they guessed it right. But perhaps there’s more to this.

Game scientists have conducted research on the perception of gender in virtual environments. Although there is no data on how often we address others with a certain gender, there is evidence that certain factors affect how we perceive others.

What we do affects who we appear to be

It is possible that gender perception varies depending on our choice of activities in-game. A study from 2010 shows that game genre influences our perception of other players’ gender (Eden et al. 2010). We are more likely to perceive players as male when they’re playing games that are competitive and aggressive (such as shooters) – traditionally masculine associated traits. On the other hand, players are more likely assumed to be female when playing games that are social in nature. It is interesting to note that no relationship between skill level and perceived gender was found.

Although this research focused on gamers playing different game genres, you could extrapolate that the same goes for in-game activities. Perhaps players are more likely to expect male players when taking part in competitive and more aggressive environments such as PvP MMOs and raiding endgames, while they are more likely to expect female players when taking part in social activities, such as role-play. If this is true, it would explain why I’m often assumed to be male – I spend the majority of my time in-game playing endgame.

What we look like affects who we appear to be

Another study found that the degree of masculinity or femininity of an avatar significantly influences perceptions of avatars (Nowak & Rauh 2005). While this study deals with web avatars rather than avatars within multiplayer games, I don’t think it’s unlikely that the same goes for the latter. Judging by his article, Larry Everett spends a lot of time role-playing on his characters (some of which are female) on the fleet, the central player hub in SWTOR. This could explain why he does get addressed as female from time to time. After all, when role-playing, people will be more attentive to character appearances than when you are rushing through hordes of mobs with a pug. In instances where little to no attention to character looks is given, we might be inclined to go with the male default instead.

A boarding party during a mission in Star Trek: Online

The nature of gameplay may affect assumed player gender. Screenshot from Star Trek Online (STO)

What we expect affects who we appear to be

Historically, gaming has been the realm of men. Indeed, gaming as a pastime is still associated with boys, violence and masculinity (Bryce & Rutter 2002). You could argue that the tendency to address all players as male is a relic of past times, wherein the vast majority of gamers were male. However, speaking from personal experience, most players seem aware that the MMO populace is more varied nowadays. (A heads up: recent research by Quantic Foundry (2017) found that 16-36% of MMO players are female – varying on the MMO’s setting.) When ten years ago I logged into an MMO and strangers found out I was a woman playing endgame, they were flabbergasted. Now it’s more like “Oh, okay.”

So if most MMO players are aware that both genders play, why do we tend to address strangers with “he”? My guess is that it has to do with the persisting perception of the male gender as the default in modern western culture. Let me explain with an example outside of the realm of gaming.

A couple of years ago, I took part in a university course. At one point, a classmate of mine took the stage and gave a fifteen minute presentation about a paper we had read. During, she constantly referred to the author as “he”. This was awkward, because I knew the author was, in fact, female. She had an foreign first name that I did not recognize, so I had googled her the evening before to check. When the student was done, our teacher asked how she would feel if she had published an article in a well known magazine and a reviewer wouldn’t even have looked up who she was.

The incident showed me how disrespectful it is to regard everyone as male, because it radiates disinterest. I realized it could just as well have been me making that mistake if I would not have taken the extra time to research the evening before. For me, this moment was an eye opener and I decided to never assume a gender when addressing someone I don’t know.

Female avatar in Guild Wars 2

Character appearances may influence the assumed gender of players. Screenshot from Guild Wars 2 (GW2).

Referring to strangers in MMOs

What about MMOs, though, where you can’t simply google a player’s gender? The only way to find out (apart from voice chat) would be asking. And asking can be intrusive because not everyone likes sharing their gender for various reasons (Fortim & De Moura Grando 2013).

Ever since the awkward class room experience, I’ve been more aware of prejudices regarding gender perception. Sometimes I notice I assume someone to have a certain gender because of the way they talk or behave in game. But then I remember my decision. When I write a blog post in reaction to somebody else’s and their blog doesn’t state their gender, I refer to them as “they”. And the same goes for MMOs, really. Chances are that when I use “they” when talking about someone else, somebody will correct me and then I know how to address them. And if they don’t and want to keep their gender private, that’s fine, too.

Some dislike the use of “they”. For them (har har), going by the character’s gender is a great alternative. It will mean that they’ll get it wrong from time to time, but hey, it might prompt gamers think about gender perception in MMOs for a bit.

Do other players generally assume you’re male or female in MMOs? How do you address strangers online yourself?

 

References

Bryce, J. and J. Rutter, 2002: Killing Like a Girl: Gendered Gaming and Girl Gamers’ Visibility, in F. Mäyrä (ed.): Proceedings of Computer Games and Digital Cultures Conference, 243-255.

Eden, A., E. Malony and N. D. Bowman, 2010: Gender Attribution in Online Video Games, in: Journal of Media Psychology 22, 114-1124.

Fortim, I. and C. de Moura Grando, 2013: Attention whore! Perception of female players who identify themselves as women in the communities of MMOs. Digital Games Research Association (DiGRA) conference publication.

Williams, D., M. Consalvo, S. Caplan and N. Yee, 2009: Looking for Gender: Gender Roles and Behaviors Among Online Gamers, in: Journal of Communication 59, 700–725.

Yee, N., 2017: Beyond 50/50: Breaking Down The Percentage of Female Gamers by Genre, on Quantic Foundry website (https://quanticfoundry.com/2017/01/19/female-gamers-by-genre on 3 November 2017).


Why MMOs Are Good

We spend a lot of time here criticizing MMOs and their community. And that’s not a bad thing. Constructive criticism is crucial for growth, and there are many mistakes and challenges dogging the world of MMORPGs. Those should be criticized.

MMOs are good Black Desert

But there is a danger in becoming too bogged down in the negative. Sometimes it’s good to take a step back and appreciate what we have. MMOs have problems, but there’s also a lot about them that’s truly special. We wouldn’t be so passionate about them if that wasn’t the case.

So let’s take a moment to celebrate the things that make MMOs good, the things that no other type of entertainment can offer. The things that always bring us back for more.

Connections

If you’ve been following my articles for any length of time, you’ve probably noticed I take an extremely cynical view of the MMO community as a whole. The phrase “wretched hive of scum and villainy” does come to mind.

But even if the MMO community is a foul place on the macro scale, that doesn’t mean there can’t be positive stories on a more personal level. While toxic players fight gold sellers for most hated player group, guilds, friends and family groups, and other small factions of players are forming and renewing relationships, making connections in the digital space.

Spend any length of time in the world of MMORPGs, and you’ll find stories of people who met their spouses in-game, or who have forged lifelong friendships in MMOs, or reconnected with old friends via gaming. There are those who have used these games to keep in touch with distant family members or friends in foreign countries. Of course, MMOs are good for socializing – it’s arguably the best digital medium for the activity.

Whatever flaws the greater community may have, there is tremendous value in those smaller connections, in the intimate bonds formed between players.

Scale

MMOs are good - Azeroth

MMOs are good at giving us things to do. They’re big. Like really big. While large-scale single-player games like Skyrim and Fallout boast about their huge game worlds and dozens of hours of content, MMOs are sitting in the background like, “That’s cute.”

Even relatively small MMOs tend to rival or outstrip the largest single-player games when it comes to sheer volume of content. Just playing through the story content to level cap can often take weeks, or months. That’s without any grinding or repetition — just playing as you would a single-player title.

And then of course when you do factor in the endgame activities, the number of hours of gameplay available to you balloons even further.

Then you consider larger, older MMOs. Someone new joining World of Warcraft today would probably take at least a year, if not more, of regular play just to experience all of the content that’s currently in the game — again, without resorting to significant grinding or getting into the endgame treadmill. And that’s just one game. There’s also uniquely massive good MMOs like Eve Online, where servers house tens of thousands of players simultaneously on their monolithic servers.

Furthermore, whereas single-player titles are largely static — perhaps with a trickle of DLC that quickly runs dry — MMOs are constantly growing and evolving, with regular infusions of new content for so long as the games operate. Not only are they big, but they’re only getting bigger.

Longevity and Persistence

As I covered earlier this month with the MMOs that died piece, they don’t last forever. That doesn’t mean they aren’t possessed of incredible longevity. EverQuest is approaching its twentieth anniversary. Ultima Online has already passed that milestone. World of Warcraft has been around for over a decade.

And there are people in all of those games who have been playing from the beginning.

MMOs are good Coruscant SWTOR

By comparison, even if you’re the sort of person who likes to replay games many times, most single-player games aren’t likely to last you more than a few months at best. The difference in longevity between the two categories is night and day.

This has value beyond the obvious, beyond the raw number of hours of play you’re going to get out of an MMO. Being able to play a single game for years fosters a sense of history, a sense of belonging, that’s impossible to replicate any other way.

My oldest video game character is my rogue in World of Warcraft. She’s old enough now that if she were a real person, she would have just started third grade. That’s pretty amazing when you think about it. When I created my rogue, my life was completely different from how it is now, but she remains, virtually unchanged after all this time. She’s become one of the few permanent fixtures of my life, and playing her feels like visiting an old friend.

Similarly, logging into a game you’ve played for a long time can feel like coming home. This, for me, is one of the greatest appeals of MMOs. The social element has never been a perfect fit for me, but I love imaginary worlds, and whereas single-player games only let me be a tourist in their settings, MMOs let me set down roots. MMOs are good at providing a permanent virtual world to feel at home.

That’s something I truly love.

Value

One can also look to more practical concerns. If you’re worried about keeping a budget, MMOs provide one of the most cost-effective forms of entertainment around.

Think about it. Going to see a movie will usually cost you somewhere in the neighborhood of $15, and that will only keep you entertained for at most two to three hours.

MMOs are good World of Warcraft

That same $15 can buy you a month of subscription to an MMO, which can potentially provide dozens of hours of entertainment.

And that’s with a pay to play game. When you consider the current prevalence of free to play MMOS and buy to play titles, the potential for entertainment on the cheap becomes virtually infinite. MMOs are good options for the cheaper or poorer players, especially combined with their quantity of content. You can get hundreds of hours of gameplay for just a minimal box price, or even for nothing at all.

Yes, you may be held back in some ways if you never give in to micro-transactions, but take it from a longtime MMO player who’s had some lean times in his life: You’d be amazed how far you can get without paying a cent, even in games with relatively restrictive business models. Even the greediest games will still usually offer most content and rewards to free players; it just might take a little extra effort.

The “I Was There” Factor

If there’s one thing that no other genre of game can replicate — not even smaller scale online games — it’s the ability to say, “I was there.”

Every once in a while, something will happen in an MMO that those present will never forget. Some huge in-game event that will be forever famous… or infamous. Sometimes it’s something carefully scripted by developers. Sometimes it’s something orchestrated by the players. Sometimes it’s a total accident. But it’s always unforgettable.

You know the kind of events I mean. The assassination of Lord British. The opening of Ahn’Qiraj. The corrupted blood pandemic. The fall of Lion’s Arch. World War Bee.

If you’ve never experienced a moment like this, there’s no way to adequately describe what it’s like, but if you’ve played MMOs for any length of time, you’ve probably experienced at least one, and you know how special it is to be able to say, “I was there.”

For me, my favorite took place during the first anniversary celebration of The Secret World. I happened to find myself in the same zone as a streamer who was interviewing the game’s director at the time, Joel Bylos. When the anniversary world boss for that zone spawned, Joel used his GM powers to blow his avatar up to Godzilla size and join players in beating the tar out of the boss.

MMOs are good the secret world

He then danced Gangnam Style for a few moments before vanishing without a trace.

It was equal parts epic and hilarious, and it’s a memory I will always treasure.

Oh, and that streamer? We’re still friends to this day.

That’s my favorite, but I have other “I was there” moments from across my MMO career. I was there when the Legion hit Westfall. I was there when Bacon Squad took the fight to the Karka. I was there when Gaia’s chosen drove back the Whispering Tide.

We all have our own moments, our own stories. That’s what the scale and the unpredictability of MMOs offer, what no other genre of game can replicate: The chance to be a part of virtual history, the chance to experience once in a lifetime moments that will never come again.

The chance to say, “I was there.”

What’s Your Reason?

We all have different feelings on different mechanics, but there’s no denying that MMOs are good and well. Some might play MMOs for the social connections. For me, it’s about the opportunity to fully inhabit a virtual world and bear witness to its history as it unfolds.

What’s your reason? What is it that keeps you coming back to MMOs?


Practical Solutions to Lower MMORPG Toxicity

Let’s not mince words. MMO communities are in a bad way. Trolling, toxicity, extreme vulgarity, and cyber-bullying ran rampant, and there doesn’t seem to be any serious effort being made to curtail any of this.

A dungeon encounter in World of Warcraft

I doubt it would ever be possible to entirely eliminate toxicity in online gaming. Human nature is what it is, and the anonymity of the Internet often emboldens people to let loose the worst aspects of themselves.

But far too many people, developers included, have let this fact instill a defeatist attitude toward toxicity. If you can never eliminate it, why bother fighting it at all? But while you may never get rid of toxicity altogether, I do think it could be significantly mitigated. Things don’t have to be as bad as they are.

I think there are simple, common sense solutions that could do a lot to improve MMORPG communities, if developers are only willing to make the effort.

Tangible Punishments

The punishments for misbehavior in most MMOs I’ve played tend to be pretty toothless. Usually it’s just a temporary ban. That might be an effective deterrent if the game in question was the only form of entertainment in the world, but as it is if someone gets banned, they’ll just go play something else, or watch TV, or go see a movie. It’s pretty meaningless.

I’ve long felt it may be more effective to directly penalize a person in-game. Delete a piece of their gear, or fine them a sum of in-game currency. If the latter, it should be based on a percentage of their total wealth rather than a flat amount so that wealthy players don’t become effectively above the law.

Or perhaps instead of taking away what someone already has, it could affect future rewards. Lower item drop rates and experience gains for rule-breakers or put them at a lower priority for server and matchmaking queues until they can go an extended period of time with no infractions against their account.

A paladin character in Neverwinter

As far as I know, no game has done this, so it’s impossible to say if it would work until someone attempts it, but MMO players are nothing if not devoted to min/maxing. If good behavior becomes a requirement for peak performance, I think you’ll start to see things get a lot nicer in no time.

Feedback on Reports

Moderation in MMOs is almost entirely dependent on players sending reports when they see someone breaking the rules. Unfortunately, there’s rarely any way to know if these reports are doing any good, or if anyone is even reading them. They vanish into the ether without a trace.

If you’re the one sending reports, this can get demoralizing pretty fast. It starts to feel as if you’re not doing any good, and it gets harder and harder to bother sending reports in the first place.

Instead, there should be some sort of feedback on player reports. In DOTA 2, if your report results in action being taken against another player, you’ll get a notification. I think this is an idea all of online gaming should embrace. It doesn’t necessarily need to get into detail, but simply knowing that a report you sent has made a difference sends the message that reports do matter and that action is being taken, and that can make all the difference in the world.

Clarity

Another frustration that players face when reporting is a lack of clarity on what is or is not actually against the rules. Usually filling out a report offers you a small list of vague categories to choose from, and it may not be clear what exactly each category entails. For example, I would interpret “harassment” as any abusive chat, but others seem to define it only as ongoing campaigns of bullying against a player conducted over an extended period of time.

Ideally, a report system should come with a decent variety of categories, and a brief but clear description of each one. This could perhaps be backed up by more extensive explanations of the code of conduct accessible elsewhere in-game. We shouldn’t have to wonder whether someone is breaking the rules or not.

Active Moderation

A group of players take on an Arkbreak in Defiance

One of the problems of moderation in MMOs is that it is entirely reactive, and dependent on the reports of players. Imagine if game masters actively monitored players in-game and could take immediate action if they saw someone doing something bad.

“But wait,” I hear you say, “MMOs are far too big to monitor every chat channel. It can’t work.”

You’re right. It’s totally impractical to monitor all chat at all times.

However, it may be possible to monitor some chat, some of the time. If even a small team of GMs were to be devoted entirely to monitoring player behavior and taking direct action, I think it could have a significant positive impact on communities.

The thing is, players wouldn’t know when they were being monitored. The very possibility that a game master may be watching would, I think, serve as a deterrent to bad behavior and perhaps provide a sense of security to the other players.

One of the biggest issues adding to the toxicity of MMO communities is the belief that developers simply don’t care, that there are no consequences. The trolls think they can get away with murder, and by all appearances, they’re right. Anything that sends the message that the community is actively policed, even if it’s largely symbolic, would have a positive impact.

Positive Reinforcement

Not all methods for improving communities have to be about punishing the troublemakers. There may also be value in recognizing those players who do treat their fellows in a decent and helpful manner.

A character in Final Fantasy XIV: A Realm Reborn

Players could be given a way to “upvote” those they feel have been especially patient or helpful, and people could progressively unlock various rewards, cosmetic or otherwise, for receiving enough upvotes. Final Fantasy XIV has a system along these lines, and I think it’s something that should become industry standard.

I don’t think that offering rewards will, on its own, completely change the temperaments of players, but it may encourage people to go the extra mile to be helpful or at least provide an incentive not to be too harsh to their comrades. At the very least it would make helping out other players less of a thankless chore than it tends to otherwise be.

The main concern about such an “upvote” system would be the potential for abuse, but I think there are ways to prevent people gaming the system too much. For example, it could only be enabled for PUGs to prevent people simply spamming upvotes on their friends.

This could also tie into the suggestion of tangible punishments mentioned above. If you receive an infraction against your account, it only makes sense that you would lose access to any rewards earned for being a good community member, even if only temporarily. It adds another layer of incentive for players to mind their manners.

Ask the Experts

These are just ideas that seem to me like they would be helpful, based on my many years as an MMO player. But I’m sure there are those out there who would have a far better idea of how to make things better.

MMO developers should be hiring on behavioral experts to help them find the most effective ways to regulate their communities. They may find solutions that would not be obvious to the rest of us, who come at the problem from a layman’s perspective.

A close-up screenshot from League of Legends

The only game I know of to do anything like this is League of Legends. Riot has poured significant effort into finding the best ways to cut down on the infamous toxicity of their players. I’m not an LoL player, so I’m not sure how much success they’ve had, but I do greatly admire the effort.

MMORPG developers need to start viewing community-building, and community-policing, as a crucial part of design, as essential as environment art, encounter design, or coding. Communities are a crucial part of the online game experience, and if they’re neglected, the games suffer.

It might not be “sexy,” and it might not look exciting in a features trailer, but it is every bit as important as any other element of game design.