I had a realization recently. After years of playing and writing about MMOs, I think I’ve finally cracked the secret to MMO success. I think I’ve realized the core motivation that lies at the heart of everyone who prefers to log into an MMO over other forms of motivation.
Let me explain.
I was thinking about The Secret World — the original — which is pretty much my ideal of MMO perfection. I can and have spent a tremendous amount of time waxing poetic about the many and sundry things I loved about that game: the rich lore, the detailed game world, the intricate progression system, the near total lack of enforced grind, and so forth.
But, I realized, it’s not any one of those things that made the game so special to me. It’s the effect that all of them together produced.
When I logged into TSW, I felt like I was entering a world where anything could happen. Every session brought with it a new build idea, the discovery of a new lore honeycomb or side mission, or a new insight into the history of the setting. There was such a sense of constant discovery that even after I’d played for years and the flow of new insights had slowed to a trickle, I still felt like the potential for new adventure was infinite. It stopped being a game, and it became a world.
TSW is the only game that’s ever made me feel this way, but I have heard other people say similar things about their favourite games. It’s this feeling of infinite potential that a lot of people hearken back to when they yearn for the days of classic WoW or other old school games.
This, I think, is the core appeal of the MMORPG genre: We want to enter into worlds where we believe (rightly or wrongly) that we can do anything, and anything can happen.
Now, where this gets more complicated — and the reason I can’t immediately parlay this insight into a multi-million dollar MMO empire — is that while we all crave the same feeling of infinite potential, we all have very different ideas of what achieves that end.
For me, it was the rich story and deep mechanics of TSW that helped me feel it was a game where anything was possible. But for others it might be a wealth of challenging PvE content. Others might feel that curated content stifles them and therefore crave player-driven sandbox mechanics.
The best way to capture the spirit of unlimited possibility is unique to every individual. No game can perfectly capture that feeling for every single player, and to even do so adequately for a enough people to support an MMO is a significant challenge.
And of course there are other factors that contribute to an MMO’s success. No matter how much depth or freedom you give players, your game will struggle if every class is bugged and the servers can’t seem to stay online.
Time is also a factor. The longer a game runs and the more its players get to understand its systems, the harder it is to maintain that sense of mystery. This is part of why I think a lot of people are destined to be disappointed by WoW Classic. They can replicate the mechanics, but they can’t replicate the mystery and sense of wonder the game had when it was new.
But all things being equal, I think the game that can best provide that feeling that anything is possible to the largest pool of players is the game that will achieve the greatest success.
MMORPG players are, by nature, an unusually devoted bunch. You have to be to sink hundreds or thousands of hours into a single game. But one thing I’ve noticed over the years is that some games’ communities are a bit more dedicated than most. They’re communities that will stick with a game through content gaps or major design blunders, or communities that grow so close they feel more like families.
Lord of the Rings Online
When people talk about MMOs with good communities — especially good role-play communities — one of the first names that always comes up is Lord of the Rings Online. I haven’t spent much time in LotRO myself, but I’ve seen the praises of its community being sung high and low.
While the online world is awash in tales of toxicity and harassment, LotRO players are mostly known for being polite, mature, and helpful.
This is most evident in the famed player-run events held in LotRO, which allow players to show off both their commitment to the game and their community spirit. Most famous of these is “Weatherstock,” an actual in-game music festival where player bands perform for crowds of fans.
A good community doesn’t just happen. It’s something that has to be built and maintained, and that’s something that LotRO players seem to understand well. They care about their game and its community enough to go that extra mile.
EVE Online is one of the most notoriously difficult to pick up MMOs on the market. Most people who try it don’t last more than an hour or two. A lot of people (myself included) never even make it out of the tutorial.
Those who survive the initial learning curve do so because they have an intense passion for the game, its deep mechanics, and its cutthroat politics. EVE players are dedicated because their game simply won’t accept any less.
It’s that passion, combined with the game’s anarchic emergent gameplay, that allows the EVE community to generate more headlines than perhaps any other MMO’s players. It seems like almost every other month we get a new story of a major heist, or a brutal gank with a cost equivalent to thousands of real world dollars, or an hours-long battle involving thousands of players. One need look no further than the infamous World War Bee to see what the EVE community is capable of.
The EVE community is not always the friendliest bunch, nor the most trustworthy, but their passion and their dedication cannot be denied.
Star Wars Galaxies
How do you know if someone was a Star Wars Galaxies player? Don’t worry; they’ll tell you.
I kid, but it is a fact that to this day you can find no shortage of SWG players happy to sing the praises of what is often considered one of the greatest sandbox MMOs of all time. Galaxies players survived two of the biggest controversies in MMO history — the “Combat Upgrade” and “New Game Enhancements” — and continue to keep the memory of the game alive even years after its closure with countless think pieces and nostalgic blog posts, and a thriving emulator community.
If that’s not true dedication, I don’t know what is.
City of Heroes
Another dead game whose memory endures thanks to an incredibly passionate fanbase.
With a strong role-play community and little competition from other superhero MMOs, City of Heroes boasted one of the most tightly knit playerbases in the MMO world when it was alive, and even now that it’s dead, that community endures, albeit in a diminished fashion.
For proof of this, one need look no further than the bevy of crowdfunded “spiritual successors” to City of Heroes that are in development: City of Titans, Ship of Heroes, Valiance Online…
For those who need their City of Heroes fix in a more immediate form, there’s also Paragon Chat. While not a full emulator, it does allow former CoH players to reconnect via a minimalist recreation of the game that includes some of the environments and the ability to chat with other players, though not actual gameplay.
Secret World Legends
The original Secret World was a game renowned for having one of the most warm and mature online communities around. Having been an avid TSW player myself, I always felt that such stories were a tad exaggerated — we still had our share of trolls and elitists — but certainly TSW’s community was a cut above the average.
And I certainly can’t deny that they were also among the most fanatically devoted. I shudder to imagine how many hours of sleep I’ve lost delving into novel-length theory threads on the old lore forums.
Most communities would not have survived the upheaval Funcom handed down when it rebooted the game as Secret World Legends, and indeed, much harm was done to the playerbase. Many refused to give up years of progress by jumping over to the new game — myself included.
But many did make the change, and those that did surely deserve to be viewed as some of the most devoted players in all of online gaming. No one else would have the patience to endure being made to start over from scratch.
I don’t know if the TSW/SWL community is necessarily the most friendly nor the most dedicated, of all time, but it is the one that felt most like home to me, and thus it will always hold a special place in my heart.
Lockboxes. Oh, yes, we’re talking about them again. The endless controversy over this most-maligned monetization practice has players constantly clamoring for lockboxes to be banned (with some success in certain regions), but I don’t feel that banning them outright is the way to go. It’s not as if developers are simply going to shrug and accept making less money. They’ll find a way to make up the difference, by sneaking lockboxes back in through legal loopholes or adopting some new and even more predatory practice.
I think it’s more realistic — and safer — to find ways to make lockboxes less problematic. I don’t think most games handle them very well, but I don’t think the concept is beyond redemption. I think lockboxes can be fixed.
When people talk about regulating lockboxes in online games, one of most common suggestions that comes up — when people aren’t just asking for them to be banned outright — is to add transparency by publicly listing the drop rates of everything in the boxes, something already achieved in China.
Personally I think we all understand that the odds of getting the best reward from a lockbox are vanishingly small, but putting more information in the hands of the consumer is never a bad thing, and it might help to remove the perception of dishonesty that tends to swirl around lockboxes.
Make Them Earnable In-Game
Gamers tend to dislike when desirable in-game items are only available for real cash. But we tend to calm down a lot when those same items can be earned through gameplay as well as by forking over the dough.
Overwatch is a good example of a game that lets people earn a fair number of boxes just by playing the game normally. I suspect this is why Overwatch tends to avoid the wrath of the community despite being one of the more transparent examples of a game built entirely around selling lockboxes.
Another way to put lockbox items within reach of those who can’t or won’t spend real money is to make them tradeable in-game. Star Wars: The Old Republic does this with its ubiquitous lockboxes; everything found in Cartel Crates can be bought, sold, and traded between players, meaning that (at least in theory) everything can be earned without spending a dime.
Add Bad Luck Protection
The trouble with randomized lockboxes is that you could buy literally hundreds of them and still have no guarantee of getting the item you want. This is of course part of what makes them such a successful business model, but it’s also a large part of why they’re so hated.
This criticism can be countered somewhat by adding in some sort of failsafe against bad luck. The simplest and most common way to do this is to add some sort of currency found within lockboxes alongside an option to purchase lockbox items directly with said currency. Overwatch and Elder Scrolls Online both do this by converting duplicate items found in boxes into a currency.
Realistically you’ll still need to buy a fair few boxes to get what you want, but at least you know you’re working toward a goal. You’ll get what you want… eventually.
Making lockbox items tradeable, as mentioned above, is another way to achieve this. If you want that rare mount really badly, you don’t need to gamble. Just grind in-game currency until you can buy it from someone else.
Keep Them Cosmetic Only
I’ve spent a lot of time talking about how the concept of “pay to win” isn’t really worth worrying about, at least in most MMOs. Frankly selling character power for real cash doesn’t bother me that much. I don’t like it, but it’s not something I lose sleep over.
But I think we can pretty much all agree putting player power in lockboxes is a bad idea. Honestly I’m not a big fan of the randomization found in traditional MMO loot to begin with — I think character power should be earned through skill and dedication, not dumb luck — and adding real money to the equation really doesn’t endear me to the idea.
Gambling for cosmetics and fun stuff is one thing. Some may disagree, but I consider that fairly harmless. Gambling for things could actually give you an advantage in-game is taking exploitative psychology to another level.
Making sure that lockboxes never offer anything but cosmetics may not assuage everyone, but at least it keeps their worst potential at bay.
Make Them Social
As with many things, I think perhaps the best take on lockboxes to date came from the original incarnation of The Secret World. They obeyed many of the recommendations outlined above: All of the game’s many lockbox rewards were tradeable and cosmetic only, many boxes provided bad luck protection in the form of Lucky Coins, and most were earnable through gameplay.
But they also did one very clever thing that I can’t believe I haven’t seen elsewhere. In addition to the standard boxes that offered loot to a single player, in-game events also brought group boxes that granted loot not just to the person to open it but to a large number of players around them, as well. There were even achievements and special emotes for those who shared with enough other players.
When we talk about designing to encourage players to be more social, I’ve seen few things work better than these group loot boxes (often called party bags by players). Yes, there were people who just dumped their loot on random strangers in Agartha, but others used the bags as party favours at guild events, or organized scavenger hunts or other social gatherings.
My personal habit was to go to the starting zone, round up a bunch of newbies, and welcome them to the game with a burst of loot from the latest lockbox. Honestly some of my most positive MMO social experiences have been the result of those loot parties.
Lockboxes are often seen as something toxic or immoral, but I feel like that perception would change a lot if they were more often used as a tool to promote positive player interaction.
An unfortunate reality core MMORPG fans have to deal with is that most of us will never have the time to play all of the MMOs that we want as much as we want. There are simply too many games out there and not enough hours in the day, and the problem only gets worse if you consider the availability of free to play MMOs or want to play single-player games and pursue other hobbies. Sooner or later we must accept that it’s just impossible to play everything that we want to, and then focus in on what we enjoy the most.
Too Many Games
There are, to be blunt, an absolutely ridiculous number of MMORPGs out there right now. As someone who writes about them for work, I pride myself on having at least a basic knowledge of as many MMOs as possible, but even so I regularly face sobering reminders of my own MMO ignorance.
Recently I’ve befriended someone who is an avid player of a PvP-focused MMO called Shaiya. I’d never even heard of Shaiya before, but apparently it’s been running and thriving for years. I was stunned.
And that sort of thing happens a lot. Every time I think I know every game there is, someone comes along to prove me wrong.
Even if we limit ourselves to the more better known, big-budget titles, the selection’s still pretty huge. Even if we take into account that not everyone is going to enjoy every game, it’s still a lot to juggle.
Take me, for example. I regularly play Elder Scrolls Online, Star Wars: The Old Republic, World of Warcraft, and The Secret World (it still technically exists). Those aren’t the only games I want to play; they’re just the games I have time for.
Given unlimited time and money, I’d also be playing Star Trek: Online. It’s a flawed game, but it does let me live out my dream of exploring the universe in a D’deridex warbird. I’d also probably still be playing Neverwinter if I had the time — I never did try any of the tank classes — and the Defiance relaunch has me mightily intrigued.
Oh, and I do still have a soft spot for Aion. And sometimes I miss Guild Wars 2…
If you’re a longtime MMO fan — and if you’re reading this site, you probably are — you’ve probably had similar conversations with yourself.
Not Enough Time
The problem is exacerbated by the fact that MMOs are among the most time-consuming games out there.
Of course, playing an MMO is almost synonymous with grinding. In the old days, MMOs weren’t so much games as they were second jobs. That’s much less true now, but some players (and a few developers) still treat them that way. If you spend all your time grinding to put yourself into the top 1% of players, there will be little time leftover for other games.
Even if you’re not getting sucked down a rabbit hole of grinding, though, MMOs still tend to take up a fair bit of time. They’re huge games with a lot of content.
Even the biggest single-player games can’t compare. I’ve heard of people boasting about sinking five hundred hours into Skyrim, but us MMO players call that casual play. I’ve spent closer to a thousand hours in TSW, and I’m downright scared to check my /played time in WoW.
Other genres of online gaming also struggle to equal the time investment of MMOs. MOBAs and arena shooters don’t require the same level of grind to reach the top end — you generally just jump in and play — and are more conducive to bite-sized sessions. MMOs are best enjoyed in longer chunks of time.
It all adds up, and it makes it very difficult to find the time to play every MMORPG that interests you. It’s not nearly so hard to divide your attention when it comes to other genres of games, or even books or movies. Admittedly these days the media is so choked with options you’ll never have the time for everything that interests you regardless of genre, but for MMO fans, the proposition is especially tricky.
For some people, one or two games is enough. I envy their clarity of focus. For the rest of us, we need to find ways to divide our attention.
The first step is to admit that you will never have the time to play every game that interests you to the extent that you might want. Instead, it’s better to prioritize. Pick the games that are most important to you and focus on them.
It can also help to make clear plans within each game. Ask yourself what your favorite parts of each title are, what in-game goals are most important to you, and what the most efficient ways to achieve them are.
I’ve found it’s much easier to juggle different games if you let go of your instinct to “keep up with the Joneses.” When you stop caring about being behind the curve or how you compare to other players, it’s much easier to focus on the game and do what makes you happy. The less time you spend on in-game chores that don’t really matter, the more time you have to spend on activities you do enjoy, and on other games.
Even so, though, you’ll probably never reach the point where you have the time for absolutely everything you want to do. Maybe I’ll never get around to piloting that D’deridex or leveling that oathbound paladin.
But if you plan well and make good decisions, you can enjoy most of the games you want to. It’s just a matter of priorities.
Often, tradition can be a good thing, but not always. Sometimes traditions can be onerous or destructive, surviving only through a resigned belief that this is how things have always been, so this is how things always will be.
As it is in the real world, so it is in the world of MMORPGs. There are some ingrained or traditional elements of MMO design that have long outlived their usefulness, if indeed they ever had any to begin with. These concepts simply need to be retired, ideally sooner rather than later.
This entry might surprise some people who are familiar with my work, as I have developed something of a reputation of being a lockbox apologist.
And to be clear: My position has not changed. I think the furor over lockboxes is quite overblown, that people take the issue far too seriously, and that the whole situation has become somewhat toxic.
That being said, I have also always been clear that I don’t particularly like lockboxes. I don’t think they’re immoral or the death of the genre, but I also don’t think they’re a good thing to have around, either. It’s obvious that making people gamble for what they want rather than buying or earning it directly is not a good deal for the player.
I reject the idea that lockboxes are any more than an annoyance, but they are still an annoyance. If they vanished from the world tomorrow, I wouldn’t shed a tear.
If nothing else, I wouldn’t have to listen to people endlessly complaining about them anymore.
Factions in PvE Games
I’ve never liked the idea of factions in MMORPGs. I’m not very competitive; I’m the sort of person who would rather cooperate with other players than fight against them.
However, I do grant that there are some games where they make sense. If your MMO is based
on PvP, separating players into discrete factions is a good way to foster team spirit and create the potential for large scale conflict.
Outside of those niche cases, though?
Factions need to go.
MMOs are, obviously, a social medium, so creating artificial divides between players is one of the most counter-productive things you can do. You’re giving people smaller pools of potential group members, less opportunity to make new friends, and more limited options altogether.
Not to mention the potential for toxicity it brings forth. I’m forever amazed that anyone takes seriously the conflict between imaginary video game factions, but in reality the rivalries between factions can spill over into the real world in some very ugly ways. If I had a nickel for every time I heard a World of Warcraft player make the earnest argument that Horde/Alliance players are all children/crybabies/bullies/perverts/genetically inferior, I could fund my own MMO (it would basically be a hybrid of The Secret World and SWTOR, but high fantasy).
Now that the WoW clone craze is winding down and companies are no longer trying to ape Blizzard’s giant as much as possible, the idea of factional conflict in PvE MMOs is fading, but honestly, I don’t think things have gone far enough. I’d like to see those games that still have factions begin to phase them out, at least to some degree. Most games have the conceit that players are freelance adventurers, so they should have the option to work with whomever they choose.
Elder Scrolls Online has a good model to follow. Factions still exist, but are irrelevant outside of the Alliance War PvP system. Anyone can group with anyone, and no content is gated by faction.
And when it comes to new releases, let’s just not bother with factions at all, shall we?
I’ve already ranted about MMO subscription fees in the past. They incentivize bad game design, they discourage variety, and they don’t really offer any of the benefits they claim to. I firmly believe that of all current monetization options for online games, a mandatory subscription fee is the worst deal from the player’s perspective (except maybe crowdfunding and early access, but that’s kind of a whole other issue).
The good news is that these days subscriptions are a dying breed. There’s really only two major games still clinging to them — World of Warcraft and Final Fantasy XIV — and I’m fairly confident they’ll come around eventually. Maybe not today, maybe not tomorrow, but some day.
I just hope it’s some day soon.
The fight for treasure lies at the heart of most MMORPGs. But ideally that fight should be against bosses and monsters, or at most enemy players, not your own teammates.
Yet for many long years, this was the standard mode of operation for most MMOs. At the end of a fight, there was a finite pool of loot drops to share, and players had to decide how to distribute it between them. In a perfect world, a civil discourse would follow, and items would be given out in a fair and orderly fashion.
But we don’t live in a perfect world. Thus, loot drama became a thing. Guilds came up with all sorts of convoluted systems to try to determine who most deserved what item, but in the end there was always plenty of potential for conflict and resentment. And that’s in organized groups. In PUGs, things could get truly ugly.
It needs to be said again: MMOs are a social medium. Any design that fosters anti-social behavior should be eliminated with extreme prejudice.
Thankfully, personalized loot drops, with no competition and no drama, are becoming ever more common, and the days of living in fear of loot ninjas seem to be fading. Even so, there are still plenty of games clinging to the old ways, despite the obvious disadvantages.
Coming from a background in single-player games, death penalties in MMOs are something that’s always baffled me. I don’t understand why they ever existed in the first place, let alone why they’re still around.
In the rest of gaming, if you die, you go back to your last save or checkpoint and start over. The fact you have to repeat whatever killed you (and anything else after your last save) is the punishment for failure, and really that’s all there needs to be.
MMOs have the same thing. By the time you get back to where you died, the boss you were fighting will have reset, or the mobs respawned. You have to start over. And again, that’s really all you need to make death feel meaningful.
But for some reason MMOs feel the need to tack additional punishment on top of that. In the old days we had all kinds of draconian things like corpse runs and XP loss. Nowadays most games have lighter penalties, like gear repairs, but the idea of punishment for death is still there.
And I still don’t know why. It’s being punitive for the sake of being punitive. It doesn’t add to gameplay in any way. It’s only frustrating. At best it can serve as a gold sink, but there has to be more inventive ways to achieve that goal.
Mobs… Mobs Everywhere
One of my biggest pet peeves of MMO design is when developers feel the need to fill every corner of the game world with legions of hostile mobs, making it impossible to go anywhere or enjoy the sights without constantly being jumped by some randomly hostile wildlife.
Now, I do somewhat understand the reasoning for this. You want a game world to present a certain sense of danger, and nothing’s worse than running out of mobs while on a kill quest. But just jamming every corner of every zone full of baddies isn’t a great solution to either problem.
Mob competition is better solved by adjustable respawn times that replenish enemies more quickly when players are killing them in large numbers. Meanwhile, I think excessive numbers of mobs ultimately do more to harm the sense of peril in a game world than they do to help it.
See, if your game is designed such that you’re coming under attack at every turn, each individual enemy can’t really be that dangerous. Otherwise it would become an unplayable slog. This turns mobs into mere speedbumps, rather than something to genuinely be wary of.
What I would like to see is more intelligent mob placement. If there’s a large NPC camp that is involved in important quests, sure, fill it with legions of bad guys. But in the open wilderness, don’t add enemies unless there’s a good cause, and it’s probably better for them to be fewer and more powerful. This creates a certain sense of peril and adventure without making every journey an endless slog of trivial battles.
And developers really need to learn that it’s okay for some areas to be free of danger. Let a pretty glade just be a pretty glade.
Lately I’ve been having a lot of fun with the new outfit system in Elder Scrolls Online. It’s a good system with a lot of options, and it’s helped me enjoy the game a lot more.
But there’s a part of me that’s still a bit resentful it took them this long to add an outfit system in the first place. In this day and age, that’s something I expect everyone of today’s top MMO games to have as a launch feature.
That got me to thinking what else should be considered mandatory for any MMO launching in 2018. Not every MMO can offer everything, especially at first, but there are some minimal thresholds that need to be reached. These are corners that developers may be tempted to cut, but definitely shouldn’t.
An Outfit System
Since it was the inspiration for this post, it makes sense to start with outfit systems. The ability to customize the appearance of your character’s gear is one of those things that seems frivolous until you’ve had it, but once you’re used to it, it’s incredibly hard to accept life without it.
Obviously, role-players benefit the most from this ability. Indeed, the ability to freely customize your character’s outfit is all but mandatory for role-play.
But even if you’re not actively role-playing, you can still find plenty to like about outfit systems. It just isn’t that exciting to be waddling around in some ridiculous clown-suit cobbled together from whatever gear happened to drop. Much better to be able to put your personality and creativity on display with a custom outfit you designed yourself.
Personally, I also love checking out other people’s outfits. Sometimes I’ll just sit around a social hub and study what other people are wearing. It’s amazing how creative and stylish some can be.
Outfit systems add color and culture to MMOs, and it just doesn’t feel the same without them.
Not everyone is a social butterfly, and not everyone can commit to a set play schedule. But that doesn’t mean those people should have to miss out on group content.
To this end, any modern MMORPG must have robust matchmaking features to make finding groups easier for anyone at any time. A LFG chat channel or sign-up board isn’t good enough. You need a proper matchmaking system wherein the game creates groups automatically.
These systems have many advantages. You can continue to quest or farm while queued, instead of standing around a city spamming general chat. You don’t have to worry about elitist players serving as the gatekeeper to all content. It opens up group content for all.
Despite these obvious strengths, though, matchmaking tools are still viewed as an optional frill at best by far too much of the MMO community. The Secret World took years to add one, and by then the game was already in decline. Destiny 2 still doesn’t offer proper matchmaking for raids. ESO launched with a dungeon finder, but it was in such a poor state as to be virtually nonfunctional for a very long time.
Voice acting is expensive and time-consuming. I understand that. But it also makes games vastly more immersive and adds crucial emotional weight to stories. There’s a reason silent films went out of fashion.
I don’t necessarily expect every line in every MMO to be fully voiced, but at the very least major story moments should be. In a world where games like Elder Scrolls Online, Star Wars: The Old Republic, and Secret World Legends exist, any game without robust voice-overs will stick out like a sore thumb.
Equally Viable Progression Paths
I’m not a fan of MMOs trying to be all things to all people, but it is nonetheless common for MMOs to offer several different forms of content, and that’s fine if it doesn’t go too far. If that’s to be the case, though, the developers must work to ensure all playstyles have a viable and rewarding progression path ahead of them.
If your game has questing, raiding, and PvP, those should all be viable paths for players at endgame. Questers shouldn’t suddenly find themselves locked out of progression if they don’t raid, and raiders shouldn’t have to PvP for the best gear.
It can be okay to reward some groups a little more than others — it’s not unreasonable for hardcore raiders to have better gear than people who only solo for twenty minutes a day — but it should never reach a point where fans of one playstyle find themselves hitting a brick wall, with no further way to progress short of playing content they don’t enjoy.
My personal preference is for currency based systems, where harder content rewards more of the currency needed to upgrade your character. This rewards the top tier of players without completely shutting down casuals. Everyone wins.
It’s so simple, and yet even the titans of the genre often struggle to give everyone a fair shake. Even the mighty World of Warcraft has had at best a spotty record of giving all playstyles equal opportunity to advance.
This isn’t even a matter of limited resources or tricky design problems. It’s just bad decision-making.
Those of us who’ve been around for a while are likely to have a hard time even imagining an MMO without chat. I know I do.
But with the growing popularity of MMORPGs on consoles, this is something that is actually coming to pass. I’m sorry to pick on ESO once again, but its console version lacked text chat for some time before it was finally patched in. Destiny 2, meanwhile, still has not chat at all on console, and no public chat channel on PC… though given what I’ve seen of public chat in MMOs, I can at least sympathize with their reasoning there.
MMOs are a social medium, so the ability to communicate with other players is part of the bedrock of the genre. Yes, there’s voice chat, but not everyone has the hardware for it, nor is everyone comfortable using voice chat with strangers. Text chat is an option no game should be without.
A Free Trial
In my view, the best business model for an MMORPG is buy to play with an optional subscription and/or micro-transactions, but it does have one flaw that I find frustrating: Free trials seem to be going the way of the dodo.
Buying a new big budget MMO is a fairly big investment if you’re not sure whether you’re going to enjoy it. I’m rarely willing to take a chance on a game if I haven’t had a chance to try it first. I don’t expect everything for free, but a chance to try a small sampling of the game before I buy doesn’t seem like too much to ask.
Instead, developers seem to be expecting fence-sitters to wait for Steam sales, or at best the occasional free weekend, but those just aren’t as convenient as an on-demand free trial. I’m willing to pay top dollar for a new game, but not sight unseen, and developers are losing money from me by not offering better trials.
To be fair, this isn’t just an MMO issue. I’m also very frustrated by the how often single-player games no longer offer free demos.
A Plan for Toxicity
Of all the things on this list, a plan to deal with player toxicity is one that I can’t think of any MMO having at launch — or at least not a very clear one. And I find that baffling.
It’s far too late in the game for developers to pretend to be surprised when their players behave badly. Anyone who has spent any amount of time in online gaming is familiar with how prevalent toxic behavior is.
And it’s something that can seriously damage a game. It eats away at communities. It drives away veterans, and it makes new players hesitant to invest.
Yet the preferred strategy among MMO developers still seems to be to pretend the problem doesn’t exist and make only a token effort toward moderation. When Overwatch launched on console, it didn’t have a reporting feature, which is so incomprehensibly naive I can’t even begin to know what to say about it.
I’ve said before that I’m not a behavioral expert, and I don’t know what the magic bullet to solve toxicity is, but I desperately want to see developers start to take it more seriously. I want to hear them trumpet their plans for a safe community as loudly as they do their innovative game design and top of the line graphics.
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What say you, dear reader? What are the features you don’t want to see any MMO go live without in this day and age? What’s on your list of essentials?